Privacy Policy juss77 — Your Personal Data Protection

Juss77 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you access juss77.net or use our official mobile app.

This policy applies to all users of the juss77 platform — including visitors without an account, registered members, and anyone who interacts with any of the services we offer. By using the juss77 platform, you agree to the practices described in this Privacy Policy.

We drafted this policy in compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia, ensuring that every piece of data you provide to us is handled with full trust and responsibility.

Juss77 only collects personal data that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or political views. Any additional data requested beyond the list above will have its purpose clearly explained before collection takes place.

Your personal data is collected through the following channels:

• Account Registration: Information you provide when creating a new account at juss77, including your name, email, and phone number.
• KYC Process: Identity verification documents such as copies of your national ID or passport uploaded during the account verification process.
• Financial Transactions: Information associated with deposits, withdrawals, and payment activities via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost.
• Platform Usage: Data collected automatically as you browse, play, or interact with features on the juss77 platform.
• Support Communications: Records of conversations via live chat, email, or any customer support channel you use.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and other tracking technologies operating on our website.

Juss77 uses collected data solely for legitimate and transparent purposes. The following are the primary purposes for which your personal data is used:

• Processing account registration and verifying your identity through the required KYC process.
• Processing deposits, withdrawals, and all financial transactions you conduct on the platform.
• Providing responsive and effective customer support services.
• Sending important notifications related to your account, security, or policy changes.
• Sending promotional information and special offers — only if you have consented to receive them.
• Detecting and preventing fraud, money laundering, and platform abuse.
• Ensuring compliance with applicable legal and regulatory requirements.
• Enhancing the user experience through usage pattern analysis and feedback.
• Supporting responsible gaming programs and identifying members who may need assistance.

Juss77 does not sell or rent your personal data to any third party. However, we do share certain information with the following parties under limited and controlled circumstances:

• Payment Service Providers: Required transaction details are shared with providers such as banks, DuitNow, FPX, and digital wallets to process your payments.
• Game Software Providers: Minimum required data is shared with third-party game providers to enable access to games hosted by them.
• Regulatory Authority: juss77 will disclose information to regulatory bodies or law enforcement authorities when required by law or court order.
• Technology Service Providers: Infrastructure and cloud service providers that help us operate the platform, subject to strict confidentiality agreements.

Every third party we work with is required to comply with data protection standards equal to or exceeding those of juss77. Written agreements are mandatory before any data sharing takes place.

Juss77 uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and ensure account security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, secure sessions, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how members use the platform so we can continuously improve the user experience.
• Preference Cookies: Saving your personal settings such as preferred language and game display for a seamless experience.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or disable certain cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the juss77 platform.

As a juss77 member and a Malaysian citizen or resident, you have the following rights regarding your personal data:

To submit any request regarding your privacy rights, please contact the juss77 support team. We will process your request within 30 business days from the date of receipt.

Juss77 implements a comprehensive security framework to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our key security measures include:

• End-to-End Encryption: All data transmitted through our platform is protected with 256-bit SSL/TLS encryption.
• Strict Access Control: Only staff with specific authorisation may access members' personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): Our systems support 2FA for member accounts and its use is mandatory for all internal staff.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: Security audits and penetration testing are conducted periodically by independent third parties.
• Data Backup: Data is automatically backed up and stored in a secure location to ensure service continuity.

Juss77 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements. Our data retention principles are as follows:

• Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with anti-money laundering and financial reporting legal requirements.
• KYC Documents: Retained for the period required by the relevant regulatory authority.
• Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical Data and Logs: Retained for twelve (12) months for security and technical diagnostics purposes.

When data is no longer needed and there is no legal obligation to retain it, juss77 will dispose of or delete that data in a safe and responsible manner.

The juss77 platform may contain links to third-party websites or services such as game providers or payment partners. This Privacy Policy applies to the juss77 platform only.

Juss77 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information to them.

Juss77 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our service practices, legal requirements, or operational circumstances. Any material changes will be communicated to members via their registered email or a notice displayed on juss77.net.

The "Updated" date at the top of this page reflects the latest revision. Your continued use of the juss77 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by juss77, our team is ready to assist:

• Live Chat: Available 24/7 via the chat icon in the corner of the juss77 website or app.
• Privacy Email: [email protected] (displayed as text only).
• FAQ: Browse FAQ page us for quick answers to privacy-related questions.

For issues relating to responsible gaming or self-exclusion, please visit the Responsible Gaming us. For the overall platform usage terms, refer to the Terms and Conditions juss77.